Chelsea asked The SMART Company, an independent specialist corporate responsibility consultancy, to assess our performance in the area of CR. Based on their methodology, their findings are categorised as follows:
The table below demonstrates where we now feel our performance is to date.
| CR area | Are we compliant? | Evidence of good practice? | Evidence of best practice? |
|---|---|---|---|
| Market | |||
| Customer satisfaction with products and services |  |
|
|
| Address financial exclusion through responsible product development | |
|
There are no current plans for further development in this area. |
| Products with social or environmental dimensions | |
We are currently considering opportunities in these areas. | |
| Workplace | |||
| Pay market rate | |
|
|
| Clear organisational values and principles | |
|
|
| Flexible working promoted as option to staff | |
|
|
| Environment | |||
| Environmental issues communicated to staff | |
We've started to communicate our impact on the environment and are putting together a comprehensive programme to educate staff. | |
| Incorporate environmental considerations within new building development | |
|
|
| Adopt an organisation wide environmental policy | We are completing an environmental assessment and plan to have a programme and policy to address issues in place by the end of 2007. | |
|
| Community | |||
| Direct staff participation in charity and community | |
|
|
| Flagship programme clearly connected to core business | |
|
As a result of this report, we will have aims and targets that relate to our core business. |
| Publicly report | |
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