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Corporate Responsibility
Chelsea Building Society is authorised and regulated by the Financial Services Authority and is entered in its Register under number 206039. To confirm the Society's registration details, you can visit www.fsa.gov.uk/register/ or telephone 0845 606 1234. Chelsea Building Society, Thirlestaine Hall, Thirlestaine Road, Cheltenham, Gloucestershire GL53 7AL email: cr@chelseacares.co.uk*
*Please include your name, address and/or phone number if you would like us to reply to your email.
This website is intended for use by UK residents only. The information set out in the pages of this website is not to be regarded as an offer to sell mortgages, investments and savings or insurance products in any other jurisdiction.
Chelsea Building Society subscribes to the Banking Code a copy of which is available on request. Full details of our Internal Complaints Procedure are also available upon request and complaints that we cannot resolve may be referred to the Financial Ombudsman Service.
Chelsea Building Society is a member of the Building Societies Association and has assets of £11 billion.
In handling and processing information about our borrowers and investors, Chelsea complies with the Data Protection Act 1998. Under the Data Protection Act, our customers have a right to be provided with details of the information that the Society holds about them, on payment of the current fee. Requests for such information should be directed either to the Manager of the Chelsea office or department with which you normally deal or to the Data Protection Officer, Chelsea Building Society, Thirlestaine Hall, Thirlestaine Road, Cheltenham, Gloucestershire, GL53 7AL.
Mortgages
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
Loans are only available to persons aged 18 years or over.
Identity theft
Identity theft occurs when personal information is used by someone else without the owner's knowledge. It may support criminal activity, which could involve fraud, deception, or obtaining benefits and services in the victim's name. More than 100,000 people are affected in the UK every year.
The Home Office has a website offering advice on how to protect yourself against identity theft and what to do if you think you have been a victim. It has been designed as a one-stop shop, so that individuals can understand the risks they face and what they can do. It also enables links to relevant third parties such as credit bureaus and government departments. For more information, please go to www.identitytheft.co.uk.
CIFAS, the UK's Fraud Prevention Service, also has a recommended website www.identityfraud.org.uk. If you believe your identity documentation may be misused by a fraudster, a CIFAS Protective Registration can be placed against your address. This might be, for example, if your passport has been stolen. To request Protective Registration telephone 0870 010 2091. There is a fee of £11.75 including VAT for this service.
If telephoning us, please note that calls to the Society may be recorded and/or monitored for security, training and customer service purposes.
If contacting us by email, please note that email messages sent over the internet are not totally secure and we cannot therefore guarantee the security of the information that you send. When sending us messages by email, you agree that the information is being sent at your own risk.
